I opened the room with a simple ask: “Raise your hand if you would trust an AI agent to schedule your own mother’s surgery.” Most hands went up. No surprise there. Then I followed with, “Now keep it raised if you’d trust it to approve her prior auth.”

A few months ago, I had the worst roadside assistance experience of my life. That’s a bold statement—but let me set up the scenario. I travel quite a bit for work, and over time I have created routines to prepare and execute my trips with minimal obstacles.