I opened the room with a simple ask: “Raise your hand if you would trust an AI agent to schedule your own mother’s surgery.” Most hands went up. No surprise there. Then I followed with, “Now keep it raised if you’d trust it to approve her prior auth.”

Your manufacturing data isn’t just sitting in databases—it’s currency. The question is whether you’re spending it or letting it collect dust. Every sensor reading, quality check, maintenance log, and production run represents potential value that most manufacturers leave untapped.

A few months ago, I had the worst roadside assistance experience of my life. That’s a bold statement—but let me set up the scenario. I travel quite a bit for work, and over time I have created routines to prepare and execute my trips with minimal obstacles.

Is it just me? I ask that question often. When I’m reaching for a sweater while everyone else is in t-shirts. When I’m the only one laughing in a movie theater. Or when some bit of tech in my house stops working and, despite a long career in IT, I can’t fix it on the first try.

The transformation of healthcare through artificial intelligence (AI) is no longer theoretical. It’s here and evolving rapidly. While many conversations around AI focus on technical feats, a more profound shift is underway: AI is enabling a new model of patient-centered care—one where technology doesn’t replace clinicians but empowers them, reduces administrative burden, and allows more time and focus on the patient experience.

n healthcare, when systems fail, it’s not just frustrating. It can be dangerous. Whether it’s an EMR, a secure messaging tool, or even an infusion pump, system disruptions can interrupt care, delay treatments, and increase compliance risks. As healthcare operations become more complex, staying one step ahead of these problems becomes even more critical. This is where AIOps comes in.

This week, nearly 100 Helix Pros converged in Phoenix, AZ, for the second CNXN Helix Masterclass—a two-day, hands-on experience focused on deepening expertise in artificial intelligence.

CNXN Helix Center for Applied AI and Robotics has been awarded a first-place prize as part of the Naval Information Warfare Center...