Is it just me? I ask that question often. When I’m reaching for a sweater while everyone else is in t-shirts. When I’m the only one laughing in a movie theater. Or when some bit of tech in my house stops working and, despite a long career in IT, I can’t fix it on the first try.

The transformation of healthcare through artificial intelligence (AI) is no longer theoretical. It’s here and evolving rapidly. While many conversations around AI focus on technical feats, a more profound shift is underway: AI is enabling a new model of patient-centered care—one where technology doesn’t replace clinicians but empowers them, reduces administrative burden, and allows more time and focus on the patient experience.

n healthcare, when systems fail, it’s not just frustrating. It can be dangerous. Whether it’s an EMR, a secure messaging tool, or even an infusion pump, system disruptions can interrupt care, delay treatments, and increase compliance risks. As healthcare operations become more complex, staying one step ahead of these problems becomes even more critical. This is where AIOps comes in.

This week, nearly 100 Helix Pros converged in Phoenix, AZ, for the second CNXN Helix Masterclass—a two-day, hands-on experience focused on deepening expertise in artificial intelligence.

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